Terms of service

General Terms and Conditions

1. Seller and basic terms

1.1. Seller: Kristýna Krejčí, brand ŤIŤI Props, company ID (IČO) 19224125, registered at Nová Ves u Nového Města na Moravě 136, 592 31, Czech Republic, a sole trader operating under a trade licence. Contact: titiprops@gmail.com, phone +420 775 616 683. The seller is not registered as a VAT payer.

1.2. These terms govern the rights and obligations of the seller and the buyer when purchasing in the online shop titiprops.com.

1.3. A consumer is any person who buys outside the scope of their business activity. A business customer is a buyer who buys as part of their business activity (for example a photographer with a company ID). Provisions intended for consumers do not apply to business customers.

2. Nature of the goods

2.1. The goods are handmade photography props intended for short-term use during photo sessions, always under the constant supervision of an adult. They are not intended for everyday wear or for sleeping.

2.2. Each product states its material composition, price and notes on use. Because every piece is sewn by hand, individual pieces may differ slightly. Colours may vary slightly depending on your screen settings.

3. Order and conclusion of the contract

3.1. Before submitting the order, the buyer sees the total price including shipping and can check and correct the order.

3.2. The purchase contract is concluded when the buyer receives the order confirmation by e-mail.

4. Price and payment

4.1. Prices are final. The seller is not registered as a VAT payer. The shipping price is shown before the order is completed.

4.2. Payment is made in advance via Shopify Payments (payment card, Apple Pay, Google Pay, Shop Pay; in some countries also Klarna – buy now, pay later or in instalments, provided by Klarna).

4.3. For shipments outside the European Union, customs duties, taxes and fees may be charged in the country of destination. These are paid by the buyer unless stated otherwise in the order.

5. Delivery

5.1. I ship goods within 5 working days of receiving payment.

5.2. Maternity dresses in colours that are not in stock are sewn to order and shipped within 3 weeks of receiving payment. This time frame is stated on the product.

5.3. I always ship an order in one parcel. If it contains goods with different time frames, the longest one applies.

5.4. Carriers: Zásilkovna (Packeta), Balíkovna, One by Allegro, GLS, Česká pošta (Czech Post) and PPL. The available shipping methods and their prices are shown at checkout according to the country of delivery.

5.5. The buyer should check the parcel on receipt. Damage to the packaging should be reported to the carrier and to me.

6. Withdrawal from the contract (returns)

6.1. A consumer may withdraw from the contract without giving any reason within 14 days of receiving the goods. It is enough to send a notice by e-mail to titiprops@gmail.com; the model form in the Refund Policy may be used.

6.2. The goods must be returned to the seller's address within 14 days of withdrawal. The cost of returning the goods is borne by the buyer.

6.3. I will refund the money within 14 days of withdrawal, including the cost of delivery to the customer up to the amount of the cheapest delivery method offered, using the same payment method that was used. I will not refund the money before the goods have arrived back or the buyer has proven that they were sent.

6.4. Goods should be returned undamaged, clean and unworn. The buyer is liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature.

6.5. Withdrawal is not possible for goods made according to the consumer's individual specifications (for example made to measure or personalised). This will be clearly stated on the product. Choosing a colour or size from the regular range, or a piece sewn to order, does not exclude the right of withdrawal.

6.6. A business customer does not have the right to withdraw from the contract without giving a reason.

7. Defects and complaints

7.1. I am responsible for the goods being free of defects on receipt. A consumer may claim a defect within 24 months of receipt.

7.2. Please make complaints by e-mail to titiprops@gmail.com with a description of the defect and ideally a photo. I will confirm receipt of the complaint by e-mail and resolve it within 30 days.

7.3. Normal wear and tear, damage caused by incorrect washing or by use contrary to the purpose of the goods, and small variations typical of handmade production are not considered defects.

8. Reviews

8.1. Reviews and feedback published in the online shop are not verified as coming from customers who actually purchased the goods.

9. Dispute resolution and supervision

9.1. A consumer may resolve a dispute out of court through the Czech Trade Inspection Authority (www.coi.cz). In a cross-border dispute within the EU, the European Consumer Centre Czech Republic can help (www.evropskyspotrebitel.cz).

9.2. Supervision is carried out by the competent trade licensing office, the Czech Trade Inspection Authority and, for personal data, the Office for Personal Data Protection.

10. Final provisions

10.1. The contract is governed by Czech law. This does not deprive consumers from other countries of the rights guaranteed to them by the law of their country.

10.2. The protection of personal data is described in the separate Privacy Policy.

10.3. These terms are effective from 3 October 2026.

This is a translation. In case of doubt, the Czech version applies.