Refund policy

Returns and withdrawal from the contract

How to return goods

  1. Within 14 days of receiving the goods, write to me at titiprops@gmail.com that you are withdrawing from the contract. You can use the form below, but you don't have to.
  2. Send the goods back to me within 14 days to: Kristýna Krejčí, Nová Ves u Nového Města na Moravě 136, 592 31, Czech Republic. You pay the return shipping.
  3. I will refund you within 14 days of your withdrawal, including the cost of delivery to you up to the cheapest delivery method offered, as soon as the goods arrive or you send me proof of dispatch.

Please return the goods undamaged, clean and unworn. The right to withdraw without giving a reason applies to consumers, not to buyers purchasing as a business. Details can be found in the Terms and Conditions.

Model withdrawal form

Only fill in and send this form if you wish to withdraw from the contract.

To: Kristýna Krejčí (ŤIŤI Props), company ID 19224125, Nová Ves u Nového Města na Moravě 136, 592 31, Czech Republic, titiprops@gmail.com

I hereby give notice that I withdraw from the contract for the purchase of the following goods:

  • Goods: …
  • Order number: …
  • Ordered on / received on: …
  • Name: …
  • Address: …
  • E-mail: …
  • Bank account for the refund (if paid by bank transfer): …
  • Date and signature (paper version only): …

Complaints

You can report a defect within 24 months of receipt by e-mail to titiprops@gmail.com with a description of the defect and ideally a photo. I will confirm receipt of the complaint by e-mail and resolve it within 30 days.